Returns & refunds

Wrong size, changed your mind

30 days from delivery, unworn and unwashed with tags on. You pay return postage.

Misprinted, damaged or wrong item

Send a photo. Replacement or full refund, your choice, at no cost. Do not send it back.

Never arrived

Covered under the shipping policy, not this one. Replaced or refunded.

There is no RMA portal. Use the contact form, give the order reference and say what is wrong. Give the address you ordered with so we can match it. A person answers, usually the same day.

Wait for a reply before posting anything back. An unannounced parcel arriving at a print facility cannot be matched to your order, and that is how refunds get lost.

If the print is misaligned, the colour is wrong, the garment is damaged, or you were sent the wrong piece, tell us within 30 days of delivery with a photo. We replace it or refund it in full — including the shipping you paid — and you keep the original.

That last part is deliberate. Return postage on a faulty $48 t-shirt across a border can cost more than replacing it, and making you pay to prove our mistake is not a policy worth having.

Unworn, unwashed, tags attached, within 30 days of delivery. Ask us first and we will send the correct return address for your region — it is not the address on the parcel you received.

Return postage is yours unless the piece was faulty. Use a tracked service: until it arrives it is still your parcel, and an untracked return that goes missing cannot be refunded.

There is no restocking fee. Because nothing is held in stock there is nothing to restock — a returned piece is not resold.

We do not run exchanges as a separate process, because a swap would mean printing a new piece anyway. Order the size you want when you are ready and return the first one — that is faster than waiting for a return to land before production starts.

Worn or washed

Once it has been worn or laundered it cannot be returned unless it is faulty.

Custom or personalised

Anything made to your own text or artwork, unless we produced it incorrectly.

Past the window

After 30 days. Write anyway if something is genuinely wrong — a manufacturing fault that shows up in week six is still a fault.

To the original payment method, always — we cannot send a refund somewhere else, and anyone asking you to accept one by bank transfer or gift card is not us.

Approved

Within 3 business days of the return arriving, or of an approved fault claim.

In your account

Typically 5–10 business days after that, depending on your bank. That leg is out of our hands.

Original shipping

Refunded when the fault was ours, or when the whole order is returned under a statutory cancellation right. Not refunded on a partial change-of-mind return.

Within roughly 2 hours of checkout we can usually cancel for a full refund. After that the piece is in production and this policy takes over.

You have a statutory right to cancel within 14 days of receiving your order, for any reason, and a further 14 days to send it back. Our 30-day window is longer and offered in addition — you may use whichever suits you.

You also have statutory rights where goods are faulty, not as described, or unfit for purpose. Those last well beyond any window on this page and nothing here limits them.